Miami Special Utility Authority (MSUA)

📅 Apr 5, 2016 | Clip #52

⚠️ DISCREPANCIES

⚠️ Discrepancies & Missing Documents (2)

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The city has not published official minutes for this meeting. Under Oklahoma Open Meeting Act (25 O.S. § 308), minutes of all public meetings must be kept and made available.

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[00:00] We're going to call the word of this regular meeting of the Miami Special Utility Authority for today's date.

[00:05] Second item on the agenda is an indication of our past year of new life, measuring, church, case, and college work.

[00:12] Case, thanks for being here.

[00:15] If you're having a here mayor and council members, let's about as much as we can.

[00:21] Jesus, we just thankful that we've gathered today that we're blessed to have you here with us as well.

[00:27] And thankful for your words and scripture that remind us time and time again that we'll just call upon your name and invite you to be our lives and in our lives.

[00:36] You will provide guidance and direction in your help us Jesus.

[00:40] And I know that as gifted as these council members are, there are so many things on this agenda and things that are sitting or facing Jesus where we just really need.

[00:52] You have divine wisdom and guidance and direction and just, you know, we need your help.

[00:59] And so I know that as we begin this meeting, by calling upon your name, that you will provide what's needed.

[01:06] So I just pray that you just bless this meeting with your presence and pray that the things that need to get done, that you will get done.

[01:14] And according to your will, Jesus, for it's in your name that we pray and ask all these things.

[01:19] Amen.

[01:20] I pledge allegiance to the flag of the United States of America and to the Republic for which it stands.

[01:29] One nation under God, the individual with liberty and justice for all of them.

[01:36] Okay.

[01:37] Adam 4 is public input on schedule personal charges with the audience, it was just to address the authority on any of the agenda items.

[01:47] So being none, I don't find the consent agenda staff is recommending Adam 639 for the consent agenda.

[01:53] If there are no questions, do we have a motion?

[01:55] Motion to approve, right?

[01:56] And a second.

[01:57] One more.

[01:58] One more.

[01:59] One more.

[02:00] One more.

[02:01] One more.

[02:02] One more.

[02:03] All right.

[02:04] All right.

[02:05] Adam 10 update from the meeting staff since the meeting has been brought back in house.

[02:10] And an introduction to staff.

[02:12] Phil.

[02:13] How do you feel?

[02:17] I'm Phil Hill brand.

[02:20] I'm the supervisor of the meeting services.

[02:23] And I come here before you have been asked to give an update.

[02:26] Well, first thing you do is start new meeting readers and give an update on how well our meeting has been done since we've taken it back.

[02:33] And first, I'll introduce the meeting readers.

[02:35] First one is Dakota Shek.

[02:37] She's standing up.

[02:38] Dakota is from Senika, but he's currently living in Miami.

[02:41] He moved.

[02:42] He graduated from Senika High School in 2014.

[02:46] He was on the wrestling team.

[02:48] And he's also.

[02:49] He was on his senior year.

[02:51] His football team made it to the state championship.

[02:53] And they got to go to the Everdee Jones dome and play in the state championship.

[02:57] He says a quite an experience of a lifetime.

[03:00] up there playing in the olden being on the big screen and he had a busy February he just

[03:06] recently found out his girlfriend at the time was pregnant and then about a week later they

[03:10] got married so there's pectin their first child in the morning. Next we have Ryan Stags,

[03:18] Ryan's from Carthage. He's lived there all his life. He graduated from Carthage Senior High in 2009.

[03:23] He intended Crowder College for one year. He before us he worked for the Carthage R9 school district

[03:29] for four and a half years because custodian and he's recently moved to the very southern end of

[03:34] the japan which is cut his travel time in half so he can get here to work a lot quicker now and

[03:39] on time. And he's obviously got a school fishing and camping and stalked in the lake and table

[03:45] rock lake and beaver lake and he likes to travel and since especially these co-states.

[03:51] Then our last one is Michael Longen, which you all know he's the son of our

[03:57] emergency management director Glanda. He graduated away from my my my high school and more

[04:01] majority of his life. He's lived my him. He's heavy into the crossroads church and he's

[04:08] pronounced the audio video features and is always looking for new ideas and effects for the lighting

[04:13] and he enjoys interacting with the citizens and takes pride in the city's metering services.

[04:18] I'd like to introduce him to you all. And on the mean reading you know for two years we had

[04:30] accurate here and it just wasn't working out you know there was a lot of problems with it.

[04:35] I mean there's just it wasn't exactly one thing it was just numerous things. A lot of it was

[04:41] the actual reading of the meters they wouldn't get done on time they were getting as you all know

[04:46] in the past you know we had problems with you know estimating guys aside to once sat on their couch at home

[04:52] and read meters which is a big no no. We the rereads were killing us there are Bill and

[05:01] office were they were spending and these rereads you know if the reading is wrong when they first read it

[05:08] you know the kicks out of its higher low wrong no kick out of reread. But with the rereads they were

[05:13] actually we'd kick out the rereads and it was and I'll give you some numbers here in a minute. But we'd

[05:19] send them back out to reread it and they'd come back with an even crazier number than what they had before

[05:24] when they originally read it and then I'd have to actually go back out and reread it and get to

[05:28] correct readings so that was spending our billing office spending anywhere from two to three days you know

[05:34] getting the billing done and their problem was they were always running late and then we'd have to do

[05:39] go through all these rereads it was running everything late you know bills were just barely getting done on time

[05:45] taking lots of time lots of money and like I said she's taken two three days to do the

[05:52] rereads and we'll give you some numbers here in a minute but now we have knocked that down with our readers

[05:58] and getting everything done getting everything written.

[06:00] on time, all the meters red, we've knocked it down to two or three hours that she spends in

[06:05] the building, which is tremendous. And just numbers, the last five months accurate was here,

[06:12] they've read up till about the middle of January, and August they had three hundred five rereads,

[06:18] and just for the all four cycles. September they had three hundred four October they had two

[06:24] hundred eighty nine, November they had two hundred thirty five, December they had three hundred sixty four,

[06:30] January, and we honestly had January, the only red about half a month, and it was two hundred ninety-eight

[06:35] rereads, which you know that also included rest in my three rereads. So that's unacceptable. I mean that's

[06:44] you always want to try to have at least a half a percent or less per cycle, per reader, and that's

[06:50] really low. This was like I said all the time we were spending, it was just they wouldn't

[06:55] wouldn't right. Since we brought these guys on, and Michael, he actually was one of the very first

[07:01] hiders of accurate when they come in here, and really he's only one, they really did a really good job

[07:06] form, so that's why we had him come back. And so he's had experience and when we started taking it back

[07:13] over in January, after just a few days with him, I realized that he's still new everything was everything

[07:19] so we was able to send him out on his own, you know, he needed very little training, so that gave me time

[07:24] or I could take the other two guys out, and just you know, do the month and tense training with him.

[07:29] And I'm happy to say that the first February, the first reread bunch that was totally

[07:41] them on their own after we trained him out of three thousand two hundred eighty nine reads, that's both

[07:48] routes, all the reads. We only had 23 rereads, and of those 23 rereads, only 10 were

[07:59] rereads and lungs of no read, and the no read with us now, it's usually a meter dead, a car part

[08:08] on the water meter, you know, something like that that you really can't move. So that was an error percentage

[08:12] of 0.32 percent, which is good. In February and cycle four, we had three thousand three hundred

[08:22] eighty eight total reads, of those there was only 24 rereads, and only 12 of them were air reads,

[08:27] which again was very good. And I mean you got to understand these guys the first month, two of them

[08:32] first month on their own, and Michael, you know, he's had experience. So that's a 0.40 percent error percentage,

[08:38] that's really good. This one's even better. In March, cycle one, 3,167 total reads,

[08:49] there was only one error read, and three error reads with adjustments for a error percentage of 0.12

[08:55] percent. You don't usually see percentages like this until you get read.

[09:00] have four or five years of experience. And then the last one I'm going to give to you is March

[09:04] cycle 2 and our 4,193 total reads at every stage of 0.46. So these guys already even though you know

[09:12] two of them, first time they were at meters in their life, once had experience, they're doing reading

[09:16] percentages of like I said readers have been here four or five years because we check back some of the

[09:22] information we had on that and they're doing better and some of the guys we had before.

[09:27] Customer satisfaction, you know with accurate, it was really getting bad. People were actually

[09:34] locking their yards when they let us have access to meters. We're now they're back to opening

[09:38] their yards back up for us. I actually had their get confronted daily by people just

[09:44] ecstatic that we brought it back. I mean, they're just constantly. I even had when I was training

[09:49] the two young guys, they even had the guy stopped the millerode and staring at us. I finally walked

[09:53] over talk to him and he just says, you know, you all brought it back and I said, yeah, and he was just,

[09:59] he's just happy. I mean he, he was really nice. So that was one thing we wanted to get our customer

[10:05] satisfaction back because you know we worked for the customers, we need him happy and that also we need

[10:12] accurate billing, you know we need accurate reads or billing is correct. It's cut down you know like

[10:17] said the office time tremendously and the ladies done the billing in there which is what we want because

[10:23] it costs as many and also won't give you an update on I-tron, you know, you all okay to new I-tron

[10:29] hand-held readers in the software. Those supposed to be here sometime between the 11th and 22nd this month

[10:36] and start bringing the new hand-held and it will be implementing those and with that like you've been

[10:42] told before we will also be starting to have the availability where the readers can enter in coats and stuff

[10:48] for code enforcement which you know they'll need to receive a little more training than what to look

[10:52] out for and stuff on that. So that will help a lot. If you have a lot of thank you, I'd like

[10:58] question is the numbers now compared to before I create that kind of line before I create took over

[11:04] the nice parts of the way. Yes, yes, yes, in fact some under even lower and it's it's uh it just goes show that

[11:12] you know one problem with that you read was they had terrible training and it's hard to supervise when

[11:16] you're near supervisors over three hours away in Arkansas and on you know you all've been

[11:19] busy people you know it's hard to supervise somebody lives in another state you know you can't

[11:25] you know what they're doing all the time and with the training that they've received and the experience

[11:29] already had uh we feel like they've been doing because me and Kevin said down and we actually thought

[11:36] at the quickest maybe three months before we start seeing some results if not even longer and we have

[11:44] effectively did this and just a little over a month we've got it down to I mean it's

[11:49] they're doing the work of four or five year experience meter readers and for all of you and

[11:56] can be and I'm really excited to hear about the new readers will be

[12:00] here in the capability to enter those codes, because, you know, everybody all of us are part of

[12:05] code compliance.

[12:06] You have responsibility to report issues, and I know that's really going to make a lot

[12:11] easier for you guys who specifically have that duty to get that extra helping in, so I know

[12:17] that'll appreciate it.

[12:18] Anything else to you?

[12:20] I just want to say, you know, I don't like this when it's filled, Kevin, Jill, in coming

[12:28] to me and saying, we can find a better way and we bring it to you and get your approval.

[12:33] This is also just a good way to say thanks for trusting us, thanks for trusting staff

[12:37] to another best way of doing this, and it benefits the city of IMA.

[12:42] So we just thought you'd like to have this update, and that we've been able to do something

[12:46] we think very good for the city.

[12:48] Like I said, the customers have really been, they've really been almost ecstatic, you know, seeing

[12:52] them when I was trying to mat there, and they still get it every day, just glad to see us

[12:56] we got it back now.

[12:57] Good, good deal.

[12:58] Thanks, fellow.

[12:59] Thank you.

[13:00] Hi, I'm 11, this is New Business Day and the New Business.

[13:03] Shout out to this agenda.

[13:04] Say I have reports or any of the packet, and then you trust it to media announcements.

[13:08] Item 14 is a term.

[13:11] Do we have a most good journey?

[13:13] Motion to adjourn.

[13:14] Second.

[13:15] Roll call.

[13:16] Forster.

[13:17] All right.

[13:18] Let's take just a brief pause here before we start the council meeting.

📄 Full Agenda

NOTICE OF REGULAR MEETING AND AGENDA
OF THE MIAMI SPECIAL UTILITY AUTHORITY (MSUA)
Tuesday, April 5, 2016
5:30

p.m.
MIAMI CIVIC CENTER
129 5th Avenue Northwest, Miami, Oklahoma
Filed in the Office of the City Clerk and displayed in the main lobby of the Miami Civic Center and by
posting on www.miamiokla.net.
THE MSUA MAY DISCUSS, CONSIDER, AND VOTE ON ANY ITEM LISTED IN THIS AGENDA:
1.
Call to Order Chairman Schultz
2.
Invocation by the Pastor of New Life Nazarene Church Casey Hollingsworth
3.
Pledge of Allegiance Trustee Johnson
4.
Public Input and Unscheduled Personal Appearances
Each person will be limited to three minutes. The purpose of this agenda item is to provide an opportunity for citizens’ comments and public announcements. In keeping with the principals of the Oklahoma Open Meeting Act, Council [or commission, authority or board] members and city staff will not engage in discussion or take any action under this agenda item. If you seek discussion or further inquiry, please contact your Council Member, the Mayor or the office of the city manager. Responses to citizen comments, if any, will occur under an applicable Agenda item at this or a future public meeting, or a response may be given by a phone call, personal meeting or a posting on the city website:
www.miamiokla.net
5.
CONSENT AGENDA By unanimous consent the public body may designateÂ noncontroversial items to be considered in one motion and one vote. The public body may add items from the regular agenda and approve. Posted agenda items not added to the consent docket will be considered separately in their regular order. Staff recommends that Item 6 through Item 9 be placed on the consent agenda.
6.
Claims: $1,015,307.02 as Described on the Attached Claims List Trustees
MSUA Claims
Credit Cards 02012016
Credit Cards 02152016
7.
Minutes: March 01 & 15, 2016 Trustees
03012016 Minutes
031552016 Minutes
8.
Approve All Small Claims Court Pleadings and Processes at the Discretion of the City Attorney for the Following Delinquent Accounts: Cassie & Curtis Berryman; Marcus Boyd; Stephanie Cooksey John Kessel III; Danielle Kirtley; Shelanie Mosher; Courtney Redden; Martin Solis
BA
PowerPoint
9.
Approve Oklahoma Department of Transportation (ODOT) Utility Permit Application for Installation of Valve Vault Along SH-125 Chuck Childs Tyler Cline
BA
Permit
Drawing
Google Earth Picture
PowerPoint
10.
Update from Metering Department Since Meter Reading has been Brought Back in House And Introduction of Meter Reading Staff: Dakota Schick Michael Longan Ryan Staggs Phil Hildebrand
BA
10.
Update from Metering Department Since Meter Reading has been Brought Back in House And Introduction of Meter Reading Staff: Dakota Schick Michael Longan Ryan Staggs Phil Hildebrand
11.
Other New Business, if any, Which has Arisen Since the Posting of the Agenda and Could Not Have Been Anticipated Prior to the Time of Posting (25 O.S. Â§ 311(9))
12.
Staff Reports (Written report included in packet, if available staff is present for questions) Trustees
Staff Report - Water/Waste Water
13.
Trustee Community Announcements Trustees
14.
Adjournment Trustees
The MSUA Board of Trustees for the City of Miami is committed to making this meeting accessible to all citizens. If special assistance or accommodations are required, please submit your request to the City Manager's office. We also ask that those in attendance place all electronic devices on silent. Thank you.